Where there is high customer satisfaction, the customer retention rate will also be high and business results will follow. Gain an edge on your competition by focussing on what really matters.
About the Author:
Renee Hancock is a marketing and communications specialist, whose experience spans finance, government, education, not-for-profit, telecommunications and law. She has consulted for two of Australia's most prestigious public relations agencies and now works in-house for a leading financial services organisation.
Australian Anthill has distinguished itself from other business magazines by
taking an irreverent and often ‘edgy’ approach to
business reporting, to reflect the youthful mindset of its readers
— entrepreneurs , private company investors and service
providers (the three groups vital to business development).
A core objective of Australian Anthill is to promote and stimulate
investment in Australian made new-to-world technologies and fast-growth
companies.
